Returns and Refunds

Free returns

KAUCHY has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.

To return or exchange your order please email support@kauchy.com. Make sure you provide order number, order email, and billing zip code when processing a request. Please note that if free returns are offered, this will be clearly marked on the product listing page and within each individual product.

Returning your purchase

  • Place the item(s) in the original shipping box, or any other solid carton box.
  • Close the box and tape it securely.
  • Place the pre-paid return shipping label on the box over the prior delivery label.
  • Contact support@kauchy.com to confirm pickup date.

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