Returns and Refunds
KAUCHY has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.
To return or exchange your order please email firstname.lastname@example.org. Make sure you provide order number, order email, and billing zip code when processing a request. Please note that if free returns are offered, this will be clearly marked on the product listing page and within each individual product.
Returning your purchase
- Place the item(s) in the original shipping box, or any other solid carton box.
- Close the box and tape it securely.
- Place the pre-paid return shipping label on the box over the prior delivery label.
- Contact email@example.com to confirm pickup date.